To use the generic audio driver that comes with Windows: If those options didn’t work, try using the generic audio driver that comes with Windows. To restart, select Start > Power > Restart. This restart will automatically prompt your PC to reinstall your audio driver. Note: Be sure to save your documents and any other current work before you restart. Select and hold (or right-click) the listing for your sound card or audio device, select Uninstall device, select the Attempt to remove the driver for this device check box, and then select Uninstall. If that doesn't work, try uninstalling your audio driver. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow those instructions. Follow the instructions to complete the update. Select and hold (or right-click) the listing for your sound card or audio device, such as headphones or speakers, select Update driver, then select Search automatically for drivers. Select the arrow next to Sound, video and game controllers to expand it. ![]() In the search box on the taskbar, type device manager, then select it from the results. To update your audio driver automatically: If you're having audio issues after installing updates, try rolling back your audio driver. If that doesn't work, try using the generic audio driver that comes with Windows. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically). Make sure your audio driver is up to date and update it if needed. Once again, thank you very, very much.Hardware problems can be caused by outdated or malfunctioning drivers. ![]() Sorry for the lengthy post I'm very tired, but happy that you have solved my issue. If everyone who have suffered from loss of audio from their IDT High Definition Audio software after updating their Windows 10 devices, download and follow your instructions, the driver link you posted does still work and will link with software and restore sound to your device via use of Device Manager. Thank you so, so much as you have saved me from factory resetting my much loved device back to windows 8 and losing all my files and settings. I have just spent 6 hours trying to rectify the sound loss after the update and I finally came across your post and I downloaded the sp63997.exe you posted the link to and followed your instructions and it worked some 2+ years since your post. I have just followed your suggestion and it has worked for me after the recent Windows 10 upgrade resulted in a loss of audio on my device. I registered with this support group to personally give you a BIG, BIG thank you for your solution to this problem you posted more than 2 years ago. I teach computers at a local school and have my computer set up with Win 10 and other Microsoft Office programs just like the school so that I can answer student questions remotely if necessary. I do NOT want to have to reset my computer back to Windows 8. Can you please help me? I am so very frustrated and have searched forums and watched YouTube videos and all until I simply do not know what else to try. ![]() I have also searched for just the reinstall download of the beats audio software and it is all tied in with the audio codecs and from what I am NOT finding, cannot be downloaded again by itself. I have also read on some forums that there will need to be other software reinstalled in order to see the on-screen items that work with Beats. Right now they do not! I have tried reinstalling the IDT Audio Codec based on the support website by model number and my beats audio icon and software is not coming back (file sp63441.exe) . I NEED the sound to work properly with headphones and microphone. Now things are different and I use the computer for several applications. I was not real worried about it because I rarely used the audio in depth. After the upgrade my beats audio was GONE completely.all icons, all traces of files when I would search the computer for them, etc. We upgraded to Windows 10 from Windows 8. I need your help please! I have an HP ENVY TouchSmart 23se-d394 All-in-One Desktop PC.
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